{"id":3682,"date":"2026-04-23T09:23:56","date_gmt":"2026-04-23T09:23:56","guid":{"rendered":"https:\/\/rapidcircle.dev-fresher.nl\/customer\/essential-energys-fleet-refresh-re-imagined-for-a-remote-workforce\/"},"modified":"2026-05-27T11:20:21","modified_gmt":"2026-05-27T11:20:21","slug":"de-vernieuwing-bij-essential-energy-opnieuw-vormgegeven-voor-medewerkers-op-afstand","status":"publish","type":"customer","link":"https:\/\/rapidcircle.dev-fresher.nl\/nl\/customer\/de-vernieuwing-bij-essential-energy-opnieuw-vormgegeven-voor-medewerkers-op-afstand\/","title":{"rendered":"De vernieuwing bij Essential Energy, opnieuw vormgegeven voor medewerkers op afstand"},"featured_media":3684,"template":"","meta":{"_acf_changed":false},"categories":[],"tags":[],"industry":[97],"service":[114],"class_list":["post-3682","customer","type-customer","status-publish","has-post-thumbnail","hentry","industry-energy-sustainability","service-modern-work-and-copilot"],"acf":{"title_h1":"Essential Energy\u2019s fleet refresh re\u2011imagined for a remote workforce","short_summary":"Essential Energy\u2019s last fleet refresh was completed over four years ago, and with 3,100 staff (office and field) this is an extensive project for their IT team. With many employees working remotely, repeating the previous in\u2011person, labour\u2011intensive refresh was not a feasible option.\r\n<div>\r\n\r\nThe Essential Energy team reimagined the fleet refresh process and engaged Rapid Circle to help build a Power Platform product using their existing Microsoft stack and licensing, enabling employees to self\u2011service device replacement while giving IT full visibility and reporting throughout the process.\r\n\r\n<\/div>","customer_profile":[{"label":"Customer","value":"Essential Energy"},{"label":"Industry\/Sector","value":"Energy and utilities"},{"label":"Challenge","value":"Replacing 2,200 laptops across a largely remote workforce without relying on in\u2011person, labour\u2011intensive processes"},{"label":"Solution","value":"A Power Platform\u2013based Fleet Refresh App built using existing Microsoft licensing to enable employee self\u2011service and automated workflows"},{"label":"Result","value":"A streamlined, cost\u2011effective fleet refresh with improved visibility, user experience and minimal disruption to employee productivity"}],"customer_quote":{"quote_text":"<em>\u201cYou\u2019ve been trusted to work at home, and now you\u2019ve been trusted to choose your own device, set it up at a time that\u2019s convenient for you and to return it in a timely manner as well.\u201d<\/em>","name_of_person_from_the_quote":"Chris Thompson, eTech and Customer Services Manager, Essential Energy"},"customer_logo":3683,"image_from_client":3684,"challenge":{"title_text_of_the_challenge_h2":"Replacing devices without disrupting a remote workforce","description_of_the_challenge":"In 2022 Essential Energy identified the need to start replacing 2,200 laptops across the organisation. Their IT team are highly experienced in fleet refreshes and proactively upgrade devices before end of life to avoid downtime, using an established process.\r\n<div>\r\n\r\nPreviously, IT contractors would arrange appointments with individuals, sometimes in remote locations, which often required travel and accommodation. Alternatively, staff would be required to travel into the office and take time out of their day to have their device wiped and replaced, which many viewed as a disruption to productivity.\r\n\r\nWhilst the process worked, it presented several challenges:\r\n<ul>\r\n \t<li>Delays caused by unactioned emails<\/li>\r\n \t<li>Lack of tracking visibility for devices<\/li>\r\n \t<li>Manual status reporting<\/li>\r\n \t<li>Reliance on manual email reminders and call follow\u2011ups<\/li>\r\n<\/ul>\r\nTo move forward, Chris Thompson and Andrew Barrett (Customer Relationship Manager at Rapid Circle) assembled a joint delivery team designed to complement Essential Energy\u2019s internal capabilities.\r\n\r\n<\/div>","quote_of_the_client_about_the_solution":"<em>\u201cIt instantly felt like a good match. The experience and bandwidth we were lacking, Rapid Circle brought in with knowledge of M365, Power Automate and SharePoint Lists, and delivered a solution based on our concept.\u201d<\/em>","name_of_the_person_of_this_quote":"Chris Thompson, eTech and Customer Services Manager, Essential Energy"},"solution":{"title_of_the_solution_h2":"A self\u2011service fleet refresh built on existing Microsoft technology","description_text_of_the_solution":"Through close collaboration between Essential Energy and Rapid Circle\u2019s Microsoft specialists, the original iOS idea was shelved in favour of an agnostic solution using SharePoint and Power Automate. This approach worked on any device and utilised existing Microsoft licensing, immediately reducing costs.\r\n<div>\r\n\r\nAs the idea evolved, so did the requirements, informed by staff feedback, user personas and operational constraints, while continuing to leverage technology already in use.\r\n\r\n<strong>How it works:<\/strong>\r\n<ul>\r\n \t<li>Employees receive an email invitation linking to the Fleet Refresh App<\/li>\r\n \t<li>The app identifies the employee\u2019s work persona and displays eligible devices<\/li>\r\n \t<li>Employees select their device, provide a delivery address and track shipment<\/li>\r\n \t<li>On arrival, the app guides set\u2011up, automates data wiping and organises return of the old device<\/li>\r\n \t<li>The process can be paused at any time to minimise disruption<\/li>\r\n \t<li>IT receives real\u2011time reporting throughout the process<\/li>\r\n<\/ul>\r\nReturned devices are collected by a device partner, providing return on investment. Employees can also buy back devices at a fair price, serviced, in good condition and under warranty.\r\n\r\n<\/div>","quote_of_the_client_about_the_solution":"<em>\u201cAgile is a key word I\u2019d use around the engagement. The requirements were evolving, and to Rapid Circle\u2019s credit, they evolved with them. There was a strong project schedule but also flexibility, which is why we ended up with a really great product.\u201d<\/em>","name_of_the_person_of_this_quote":"Chris Thompson, eTech and Customer Services Manager, Essential Energy"},"results":{"title_results":"A smoother, more transparent fleet refresh process","informationdescription_about_the_results":"This round of the fleet refresh has progressed smoothly, with only a small number of employees yet to complete the process. Thanks to up\u2011to\u2011date reporting, the IT team knows exactly who they are.\r\n<div>\r\n\r\n<em>\u201cWe haven\u2019t received any negative feedback around the app experience and people found it really easy to use, which was our main focus.\u201d<\/em>\r\n\u2014 <strong>Chris Thompson<\/strong>\r\n\r\n<strong>Key outcomes included:<\/strong>\r\n<ul>\r\n \t<li>2,200 devices replaced<\/li>\r\n \t<li>Cost savings achieved using only current licensing<\/li>\r\n \t<li>Agile development and delivery<\/li>\r\n \t<li>Automated tracking, reminders and reporting<\/li>\r\n \t<li>Devices shipped directly to employees<\/li>\r\n \t<li>Reduced downtime for staff and customers<\/li>\r\n<\/ul>\r\nThe solution was designed with future fleet refreshes in mind, including the upcoming replacement of field devices and monitors.\r\n\r\n<em>\u201cAll the work we\u2019ve done with Rapid Circle has future planning in mind.\u201d<\/em>\r\n\u2014 <strong>Chris Thompson<\/strong>\r\n\r\n<\/div>","quote_for_the_results_section":"","name_of_the_person_of_this_quote_results_section":""},"call_to_action":{"title_call_to_action":"Ready to simplify your next fleet refresh?","text_call_to_action":"Want to explore how a self\u2011service, automated fleet refresh solution could work for your organisation? <strong>Get in touch<\/strong> to discover what\u2019s possible with your existing Microsoft platform."},"accordion_items":[{"title":"Why did Essential Energy reimagine its fleet refresh process?","content":"To replace 2,200 laptops across a largely remote workforce without relying on in\u2011person, labour\u2011intensive processes."},{"title":"What technology was used to build the Fleet Refresh App?","content":"The solution was built using Microsoft Power Platform tools, including SharePoint and Power Automate, and leveraged existing Microsoft licensing."},{"title":"How were employees supported during the device replacement process?","content":"Employees could self\u2011select their device, track delivery, follow guided setup steps and pause the process when needed to minimise disruption.\r\n<div>\r\n\r\n&nbsp;\r\n\r\n<\/div>"},{"title":"What benefits did the IT team gain from the new approach?","content":"Improved visibility, real\u2011time reporting, automated reminders and reduced manual coordination."},{"title":"Is the solution reusable for future fleet refreshes?","content":"Yes. The app was designed to remain flexible and support future refresh cycles, including field devices and monitors."}],"succes_stories":[3656,1853,1753],"customer_stats":[{"number":"2,200","text":"devices replaced"},{"number":"Cost saving","text":"using current licensing"},{"number":"Agile","text":"development and deliver"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>De vernieuwing bij Essential Energy, opnieuw vormgegeven voor medewerkers op afstand - Rapid Circle - We help you achieve what\u2019s next!<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"De vernieuwing bij Essential Energy, opnieuw vormgegeven voor medewerkers op afstand\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rapidcircle.dev-fresher.nl\/nl\/customer\/de-vernieuwing-bij-essential-energy-opnieuw-vormgegeven-voor-medewerkers-op-afstand\/\" \/>\n<meta property=\"og:site_name\" content=\"Rapid Circle - 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