With 4,000 employees and 1,000 volunteers, Carinova provides home care, residential care, domestic help, and informal care support to 12,000 clients in the Netherlands. Rapid Circle helped Carinova migrate their data centre and workspace to Azure and Microsoft 365. This was one of the projects that earned Rapid Circle the title ‘Microsoft Partner of the Year’ in the category ‘frontline workers’ in 2022. Innovation continues beyond the technical migration, which is only the first step in Carinova’s journey.
Michael Hemminga, Director of Operations at Carinova
“A good work environment and good technology are now preconditions.”
Carinova
Healthcare
Preparing for future healthcare challenges such as labour shortages, while improving collaboration, efficiency and scalability
Migration of the data centre and workplace to Microsoft Azure and Microsoft 365, including Microsoft Teams and cloud-based devices
A modern digital workplace that improves collaboration, supports innovation and enables smarter healthcare delivery
Having successfully moved to a cloud workplace, Carinova is now looking at new ways to address known future challenges in healthcare. Michael Hemminga, Director of Operations at Carinova, explains: “The shortage on the labour market will not decrease. We are in the ‘double ageing’. So, we are looking for smarter technology and practical innovations.”
Johan Arnold, IT manager at Carinova, adds: “You have technological innovations, such as Microsoft 365, but you also have to innovate on other fronts. More effective collaboration, scaling up… These are important innovations for your organisation. You then support them with good IT.”
“We didn’t have many devices, which meant everyone had to walk back and forth to enter patient data. Now everyone has an iPad, which increases job efficiencies and prevents papers getting lost. A good work environment and good technology are now preconditions. Thanks to the collaboration with Rapid Circle, we are now more professionally equipped in this area. The implementation of Teams means everyone is much more accessible and we can plan meetings better, with less driving back and forth between locations.”
— Michael Hemminga, Director of Operations at Carinova
According to Carinova, a good digital workplace also influences recruitment and staff turnover. Michael notes: “I’m not saying that people come to work here because they like IT so much…”
“Except that everyone gets an iPad,” Johan interrupts. “That helps.”
“Yes, people go home with positive feedback about that. People are now a lot happier with how we have done it than before the migration.”
Technical management has largely disappeared, data is more available and there is more room for innovation. Michael explains: “The next step is to scale up. For example, we now do 2–3% of the appointments via video calling, but we think that can be done to 30%. The technology is there. Now we really have to start using it.”
Johan adds: “By using the technology in a big way, we really want to improve our care for clients and supporting our people. For example, improving our employees’ user experience in apps by minimising the number of clicks in their daily work. We now have the infrastructure to achieve this.”
One ongoing innovation project is called ‘The basics in order’, ensuring that new IT works well and works well together. Another project, ‘Planning and Scheduling’, focuses on work processes within the new infrastructure and includes cultural and organisational aspects. The goal is to optimise resource use and improve organisational effectiveness.
“The islands disappear, and you work better together.”
Want to know how Microsoft technology and a modern digital workplace can support healthcare organisations facing growing challenges? Learn more.
To modernise its digital workplace, improve collaboration, and prepare the organisation for future healthcare challenges.
It reduced reliance on paper, improved access to data, increased collaboration through Microsoft Teams, and enabled more efficient ways of working.
Employees gained access to iPads, improved collaboration tools, and a more efficient way to manage daily tasks, contributing to higher job satisfaction.
Rapid Circle supported the migration, device rollout, adoption and ongoing optimisation, evolving into a long-term IT partner.
